GLIDE® Frictionless Support

Wordpress Updates 3

• MySQL 5.7 End of Life in 2023
• Unusually High Support Volume
• Important Update: WP Engine Situation & Our Proactive Response

Digital Regulatory Guidelines 5

• Accessibility with accessiBe
• Security Guidelines
• Privacy Guidelines
• Accessibility Guidelines
• Translations

Getting Started 2

• Helpful Links
• GLIDE Support 101

FAQ 8

• How do I submit a bug/issue/problem request?
• How do I submit a feature/update/change request?
• What happens after I submit a ticket?
• What should I do if our site is down?
• What can you do if your request is urgent?

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Agreements 3

• GLIDE Support SLA
• GLIDE Support SOW
• GLIDE Privacy Policy

FAQ 5

• Official Support Channels
• Billable -vs- Un-billable Time
• Billing Contact
• Support Request Closure
• Out-of-Hours Support

Pricing Changes April 1, 2022 1

• Pricing changes on Apr 1, 2022