A support request will be considered to be closed under one of the following conditions.

  • We supply a workaround, information that resolves the issue or carry out work and you agree that the issue is resolved.

  • You have not responded 10WD after a workaround or information is provided.

  • You have not responded 10WD after additional information has been requested.

In cases 2 and 3 above, we will follow up with you on or around 5WD and you will receive notification when the ticket is resolved