GLIDE® Frictionless Support

Wordpress Updates 1

• Why Do I See WordPress Update Notifications?

Digital Regulatory Guidelines 5

• Accessibility with accessiBe
• Security Guidelines
• Privacy Guidelines
• Accessibility Guidelines
• Translations

Getting Started 3

• Helpful Links
• Submitting and Tracking Support Requests
• From Ticket to Solution: Our Process Explained

FAQ 8

• How do I submit a bug/issue/problem request?
• How do I submit a feature/update/change request?
• What happens after I submit a ticket?
• What should I do if our site is down?
• What can you do if your request is urgent?

View all 8

Providing Keys and Access Details 2

• How To Set Up and Manage a Billable Google Maps API
• How to Create a Google reCAPTCHA Key for Your Website

Agreements 3

• GLIDE Support SLA
• GLIDE Support SOW
• GLIDE Privacy Policy

FAQ 5

• Official Support Channels
• Billable -vs- Un-billable Time
• Billing Contact
• Support Request Closure
• Out-of-Hours Support

Pricing Changes April 1, 2022 0

Hosting 0