A site outage is stressful. Here's how to troubleshoot quickly and get the right team involved.
Step 1: Check your hosting provider first
Most outages originate at the hosting level. Contact your host directly using the links below.
Not sure who hosts your site? Enter your domain at whoismyhostingprovider.com to find out.
WP Engine (most common for GLIDE clients)
- Status page: wpengine.com/status
- Support portal: my.wpengine.com/support
- US: (512) 729-5955 | UK: +44 808 501 5896 | AU: +61 1800 531 749
Other common hosts:
- GoDaddy: status.godaddy.com
- Hostgator: status.hostgator.com
- Amazon Web Services: status.aws.amazon.com
- SiteGround: www.siteground.com/status
Step 2: Contact GLIDE Support
If your hosting provider confirms everything is fine on their end and the issue appears to be with your site itself, submit a support ticket at support.glidedesign.com or email support@glidedesign.com. Mark it as Urgent.
During business hours (Monday through Thursday, 9am to 5pm CT), you can also call us at (512) 215-4236.