FAQ

Default solution folder, feel free to edit or delete it.

How do I submit a bug/issue/problem request?
We’ve been supporting our clients online issues for 15+ years and learned a thing or two in the process. Following the tips below puts your request on a fas...
Fri, Feb 2, 2018 at 8:45 AM
How do I submit a feature/update/change request?
We’ve completed more than 1000+ hours of billed site updates and learned a thing or two in the process. Following the tips below puts your updates on a fast...
Fri, Feb 2, 2018 at 8:44 AM
What happens after I submit a ticket?
IMPORTANT - Check Your Email You should receive a confirmation email in the next few minutes. If you don't receive this email, we have not received yo...
Fri, Feb 2, 2018 at 8:40 AM
What to do if your site is down?
Oh no! Is your site currently down? We know this is detrimental to your business. The steps below will help guide you through the process to check if there ...
Mon, Oct 26, 2020 at 12:43 PM
What to do if your request is urgent?
We understand that some questions/requests are more urgent than others. Here is the best way to escalate your request. Please email support@glidedesig...
Thu, Oct 22, 2020 at 12:22 PM
What to expect outside of business hours?
We understand that you may have a question or concern outside of GLIDE business hours. The steps below will help guide you through the process of what to do...
Thu, Oct 22, 2020 at 4:55 PM