We're delighted to have you interested in our support services! To get started with a support agreement, follow these simple steps:
Contact Us: Reach out to us through our contact form to express your interest in our support services. Our friendly team will be happy to assist you and gather some basic information about your website and support requirements.
Evaluation and Consultation: We'll schedule a consultation to understand your specific needs and evaluate the level of support that best suits your website. During this meeting, we'll discuss your goals, website functionality, and any ongoing support you may require.
Frictionless Support Agreement: Based on a match of our capabilities and your requirements, we'll create a support agreement that fits your needs. The plan will outline the scope of support, response times, and any additional services you may require. This agreement will formalize our partnership and detail the terms and support services you'll receive.
Welcome Aboard! After the agreement is signed, you officially become a valued client of GLIDE. Our support team will be ready to provide you with the highest level of service, addressing your website's needs promptly and professionally.
Access to Support Portal: As a client, you'll gain access to our support portal on Freshdesk. This portal allows you to easily submit and track support tickets, ensuring clear communication between you and our support agents.
We take pride in our methodical approach to support and our commitment to the success of your website. Whether you need technical assistance, content updates, or advice on website optimization, our support team is here to assist you every step of the way.
If you have any questions or would like to start the process of getting on a support agreement, don't hesitate to get in touch with us. We look forward to providing you with exceptional support!