Open NEW Support Ticket
We humbly request that you use our simple online form. You may also create tickets by sending an email to [email protected]. If the request is difficult or too complex to describe, please give us a call at 512-215-4236. If we're not available, please leave a voicemail and we'll return your call.
Check EXISTING Support Ticket
Our support system requires that you login to our support portal to view your ticket status. However, in order to login, you must reset your password here. If you are still unable to login, email us at [email protected] or call 512-215-4236.
Our Support Promise
- To be accessible, friendly, and helpful at all times.
- To reply to your emails and support tickets within 24 hours.
- To provide timely information regarding all requests- big and small.
- And lastly, we promise to listen.
Customer Feedback
We value customer feedback. We want to know the good, the bad, and everything in-between. We'll ask you to take a brief survey when your ticket is resolved to let us know how we're doing.
Important Note:
When a ticket is submitted to our support portal, our team begins addressing the request within our designated SLA (Service Level Agreement). Support is billed at $150 per hour, and any time logged—even if it’s less than an hour—is rounded up to our minimum billing increment of one hour. This ensures that we can allocate resources efficiently and maintain the high-quality service you’ve come to expect.