The following will be regarded as billable time:

  • Any time we spend delivering the services listed in your support contract scope of work

  • Any time we spend researching or delivering any services not included in point (1)

  • Any time we spend communicating with you or with any third parties in relation to points (1) and (2)


The following will be regarded as un-billable time:

  • Any time we spend researching the services listed in your support contract

  • Any time we spend administering your contract (e.g. reporting & billing)


All billable time will be tracked and a report supplied accompanying any invoice


(this information will also be located in your executed MSA agreement on file)