FAQ

Official Support Channels
Email: Email support@glidedesign.com which will raise a ticket in our internal system Portal: Visit http://support.glidedesign.com to submit requests...
Fri, Feb 2, 2018 at 8:32 AM
Billable -vs- Un-billable Time
The following will be regarded as billable time: Any time we spend delivering the services listed in your support contract scope of work Any time we...
Fri, Feb 2, 2018 at 8:30 AM
Support Request Closure
A support request will be considered to be closed under one of the following conditions. We supply a workaround, information that resolves the issue...
Fri, Feb 2, 2018 at 8:31 AM
Out-of-Hours Support
It is possible to arrange for support outside the service level window defined in the SLA. While we will endeavour to accommodate any request, such sup...
Fri, Feb 2, 2018 at 8:31 AM