Set Up a NEW Support Agreement
We are pleased that you trust our team to support your website. You can review our current Hosting & Support Plans in the attached document. *Please note that NEW support plans will be coming out in April of 2020, so if you don't see something that fits your current needs, let us know.*
We humbly request that you use our simple online form to create your ticket and request to enter into a mutual support agreement. You may also create tickets by sending an email to firstname.lastname@example.org. If the request is difficult or too complex to describe, please give us a call at 512-215-4236.
Our Support Promise
- To be accessible, friendly, and helpful at all times.
- To answer the phone when you call (during normal business hours).
- To reply to your emails and support tickets within 24 hours.
- To provide timely information regarding all requests - big and small.
- And lastly, we promise to listen.
We value customer feedback. We want to know the good, the bad, and everything in-between. We’re listening »