Set Up a NEW Support Agreement


We are pleased that you trust our team to support your website. You can review our current Hosting & Support Plans in the attached document. *Please note that NEW support plans will be coming out in April of 2020, so if you don't see something that fits your current needs, let us know.*


We humbly request that you use our simple online form to create your ticket and request to enter into a mutual support agreement. You may also create tickets by sending an email to support@glidedesign.com. If the request is difficult or too complex to describe, please give us a call at 512-215-4236.


Our Support Promise

  • To be accessible, friendly, and helpful at all times.
  • To answer the phone when you call (during normal business hours).
  • To reply to your emails and support tickets within 24 hours.
  • To provide timely information regarding all requests - big and small.
  • And lastly, we promise to listen.


Customer Feedback


We value customer feedback. We want to know the good, the bad, and everything in-between. We’re listening »